We are hapaweb solutions

FAQs

  • What happened to Office 365 business plans?

    Office 365 business plans are now Microsoft 365 business plans. New name, same great value, same price.

    – Office 365 Business Essentials is now Microsoft 365 Business Basic
    – Office 365 Business Premium is now Microsoft 365 Business Standard
    – Microsoft 365 Business is now Microsoft 365 Business Premium
    – Office 365 Business is now Microsoft 365 Apps for business

  • If I only want one of the products, do I have to buy the entire suite?

    Yes. Microsoft 365 (Office 365) is an all-in-one solution that works together. You cannot buy a single app as a standalone product.

  • Can I import or migrate my existing email and contacts to Microsoft 365 (Office 365)?

    Yes, while moving to Microsoft 365 (Office 365) from another application or service, like Webmail or Google Workspace, you can migrate your old mail, contacts, and calendar data with you. We have a variety of options for migrating data into Microsoft 365 (Office 365), depending on the size of the data in your organization.

  • What is a Google Workspace (G Suite) User or License?

    Google Workspace (G Suite) user can be defined as one personalized email address (yourname@company.com) whereas Group email aliases such as sales@company.com or support@company.com are included in Google Workspace pricing and don’t count as additional users.

  • Is the meeting content secure in Google Meet?

    All the meeting video and audio streams are encrypted. Users can join securely even when they are off-site.

  • Do I need to have a domain for activating a Google Workspace (G Suite) account?

    Email service will only work with a valid registered domain and up-to-date MX records. If you don’t have a domain, we will help you buy the domain of your choice and then set up Google Workspace (G Suite) for you. Domain cost is not included in Google Workspace. For instance when Email messages sent to an address with an expired domain would bounce back to the sender with a notification that the message was undelivered.

  • What is Microsoft 365 (Office 365)?

    Microsoft 365 (formaly Office 365) is the productivity cloud designed to help each of us achieve what matters, in our work and life, with best-in-class Office apps, intelligent cloud services, and advanced security.

  • Why the name change from Office 365 to Microsoft 365?

    The name change was for the product to be more reflective of the range of features and benefits in the subscription. Microsoft 365 includes everything you know in Office 365, including best-in-class Office apps, intelligent cloud services, and advanced security.

  • If I only want one of the products, do I have to buy the entire suite?

    Yes. Google Workspace (G Suite) is an all-in-one solution that works together. You cannot buy a single app as a standalone product.

  • Does Google Workspace (G Suite) have an email sending limit?

    Each account user can send 2,000 emails per day and if the mail account reaches the limit, the account will temporarily be unable to send an email. However, you can still access your Google Workspace account and receive an email. After this suspension period, sending limits will automatically get reset and the user can start sending emails.

  • Why buy Google Workspace (G Suite) from Hapaweb when I can directly buy it from Google?

    We offer a discounted (lower) yearly pricing, Google only offers monthly pricing. We offer 30 days trial, Google offers only 14 days trial. We offer free deployment and consultation services and undertake date migration and local support. See full details

  • Does Microsoft 365 work when I am not connected to the internet

    The Office apps that you install on your PC or Mac such as Word, Excel, PowerPoint and Outlook are available to you when you are not online.

    With OneDrive in Microsoft 365, you get file storage that you can access when offline. When you make changes while offline, they will be sync’d to OneDrive and across the rest of your devices when you reconnect.

    With Outlook, you can read emails already delivered to your inbox or draft new emails and meeting requests. Your inbox and outbox will sync across the rest of your devices when you reconnect.

  • How many devices can I install Office apps on if I have a Microsoft 365 business plan?

    Subscribers can install Office apps on up to five PCs or Macs, five tablets, and five mobile devices. You can count hybrid Windows devices, such as the Microsoft Surface Pro, as either a PC or a tablet.

  • What are the different Google Workspace (G Suite) payment options available?

    In Ghana, a user can transfer payment through Bank transfer, online Credit/Debit Card or through Mobile Money.

  • What happens to my data if I cancel my subscription?

    Your data is yours. If you decide to cancel your Microsoft 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Microsoft 365 account will be available to your administrator(s) in a limited function account for 90 days.

  • Can I convert my trial to a paid subscription and retain all my settings and files?

    Yes. If you purchase Microsoft 365 licenses for the accounts you create during your free trial, the information and configuration for these users’ accounts will remain intact. Once your free trial expires, you will have an additional 30 days to purchase Microsoft 365 before your account information is erased. Once your trial account information has been erased, it cannot be retrieved.

  • How much storage do I get with Drive?

    It depends on the Google Workspace (G Suite) edition you subscribe to. The least is 30GB of cloud storage shared across Drive and Gmail on the Business starter edition per user. The Business Plus edition offers 5 B per user. On any edition, you can upgrade to unlimited storage at an additional fee.

  • Can I transfer my existing Google Workspace (G Suite) to Hapaweb?

    Yes, you can transfer your Google Workspace (G Suite) management to Hapaweb. Find out how to transfer to Hapaweb Solutions.

  • Can I test Microsoft 365 (Office 365) before I decide to purchase?

    Yes, Hapaweb offers a 30 days trial with a free setup for you to test out Microsoft 365 (Office 365) before you commit. Sign up for a free trial

  • Can I transfer my existing Microsoft 365 (Office 365) to Hapaweb?

    Yes, you can transfer your Microsoft 365 (Office 365) management to Hapaweb. Contact us to get started