Mar 202017

G Suite (Formally Google Apps) and Gmail do not provide a very clear way to forward Emails, from a particular account, to more than one. In order to accomplish forwarding Emails to multiple recipients, in Gmail, you will need to create a filter.

To create a filter to forward Emails to multiple accounts:

  1. Access your Gmail web interface ( and find the little gear in the top right-hand corner and left click it.
  2.  Left click on settings
  3. Find the blue navigation items, across the top, and click on “Forwarding and PO/IMAP”
  4. Click on the Add a forwarding address button
  5. Enter in the Email address that you would like to forward the Emails to
  6. Google will send a verification Email, to the address chosen, so you will have to log into the account you added and click the link in the Email to verify the Email address.
  7. Repeat steps 4 through 6 for all Email addresses you are forwarding to
  8. Access the settings again, with steps 1 and 2, but this time select the “filters” navigation item
  9. Click the link to “Create a new filter”
  10.  In the To field, fill in the Email address of the account you are forwarding Emails for (this would be the account you are currently logged in with)
  11.  Select the Forward it to: and choose your first address to forward the Emails to. Don’t worry, we will add the rest momentarily
  12. Click the link “Create filter with this search” and you will be returned to the filters main screen
  13. Repeat steps 9 through 12 to add in all the other Email recipients and keep all the settings the same

That’s it, you can now test your configuration by sending an email to the account you created the forwarding rules to and ensure that each recipient receives a copy.

Jul 132015

There are times it does become necessary that as the Google Apps Adminstrator, you need to restore a user’s deleted Gmail or Drive files. I am referring to those Gmail mails which have been deleted for the Trash bin Drive files that have been permanently deleted.

The Google Apps admin console enables you to restore deleted Google Drive files or Gmail messages for one or more users for a date range you specify.

Note: If a user removes a file in Drive or deletes a message from the Gmail Inbox, the item moves to the Trash, where the user can easily recover the item. When the user or the system empties the Trash, this actually deletes the item. You can then restore the deleted item.

Here are some things to consider when restoring deleted data:


  • You can restore data for an individual user on that user’s detail page, or for up to 10 users on the Users list page.
  • You can select a date range to restore data from up to 25 days ago.
    • Note: The dates you select reflect the date the message was deleted.
  • If a user provides others with access to any Drive item, when you restore that item, the access is not restored. The user can re-enable access as needed.
    • Note: If your Google Apps account includes Drive storage quotas for users, you can’t restore a user’s Drive data if that user’s Drive is full.

To restore an individual user’s data:

1) Sign in to the Google Admin console.

2) Click Users.

3) Locate the user in the list and click their name to open their account page. Or, search for the user in the search box.

4) On the user’s account page, click Settings and choose Restore data.

5) Select the date range for the data you want to restore.

6) Select the type of data you want to restore: Drive or Gmail and click on Restore data


To restore data for multiple users:

  1. Sign in to the Google Admin console.
  2. Click Users.
  3. Click the image to the left of the name for each user whose data you want to restore.
    1. Note: You can select up to 10 users. If you select more than 10, the restore option disappears.
  4. Click on the three vertical dots (Settings) and choose Restore data.
  5. Select the date range for the files you want to restore.
  6. Select the type of data you want to restore: Drive or Gmail.
    1. Note: If you leave the date range fields blank or don’t select a data type, an error message appears.
  7. Click Restore Data.
  8. On the status screen, click Close.

To confirm that you successfully restored the items, check the user’s Drive folder or Gmail Inbox. Note that it can take up to one hour for restored messages or files to appear.

Jul 122015


This article is by  and reproduced from

Google Apps and Microsoft Office 365 are both cloud productivity platforms aimed at companies. But that’s where the similarity ends, especially in terms of user demographics.

Google App users tend to be younger and the companies for which they work tend to be younger and smaller, too, according to previously released analysis by BetterCloud. Office 365 users, on the other hand, tend to be more established companies with some legacy IT in the mix.

But both groups are powering to full cloud adoption at a surprisingly fast rate, according to that survey’s conclusion.

So … end of story. Or one would think.

But in a new survey, BetterCloud has unearthed additional differences between these two groups — and the platforms themselves.

As we will see, many of these differences are inherent to the platforms and to the demographics of the two user groups. However, in some cases, the differences are stark enough to make note of — including predictions about which platform large enterprises most see themselves migrating to in a full cloud environment.

More Productive, More Collaborative

For starters, organizations using Google Apps are experiencing cost savings of 41 percent while organizations using Office 365 experience cost savings of 27 percent.

The survey also found that 84 percent of enterprises using Google Apps experience increased collaboration compared to 72 percent of Office 365 enterprise organizations.

Other stats from the survey provide more insight into which type of company is using which platform.

For example, Office 365 organizations are more than four times larger and are five years older than Google Apps organizations, while Office 365 IT teams are five times the size of their Google Apps counterparts.

Another telling tidbit: 68 percent of Google Apps organizations roll out Google Apps all at once while 62 percent of Office 365 organizations choose a hybrid deployment strategy.

And now for the money data point:

Today, there are no large enterprises (defined as having 5,000+ employees) running 100 percent of their IT in the cloud on Google Apps or Office 365. But by 2026 those numbers are expected to increase to 74 percent and 57 percent, respectively.

An Interconnected Story

The stats make sense when you consider the history behind Google Apps and Office 365, BetterCloud CEO David Politis told CMSWire.

Google Apps is newer and companies that deployed it were newer and more inclined to put as much as possible in the cloud, he said.

Conversely the Office 365 users tend to have a strong legacy IT infrastructure that is still in use, so they are more gradually shifting to the cloud.

Ergo, users of Google Apps will experience greater cost savings, because moving to the cloud wholesale as they tend to do, is a cost-saving endeavor.

“Think about it. They are saving on licenses, on maintenance, on hardware even. Of course they are experiencing more savings,” he said.

Office 365 users are also experiencing savings but not to the same extent for that reason — they are still supporting in part the costs associated with legacy IT.

“The savings metric is directly correlated to the adoption and consumption of cloud savings,” Politis said.

The same logic explains why Google App users experience better productivity gains: they are using more of the technology, which is integrated.

Google Apps is the Winner?

As for the 74 percent of large enterprises that say they will be on full cloud deployment using Google Apps by 2026, versus 57 percent for Office 365, that has much to do with the Microsoft’s hybrid platform, Politis said.

“Once of the benefits of Microsoft is that it allows you to run in hybrid environment and does it in an elegant manner,” he said.

“The Google suite doesn’t have legacy technology – it is all-in for the users, or not.”

That is why, Politis said, he likes to describe the two companies this way: Google’s approach to the cloud is revolutionary and Microsoft’s is evolutionary.

“It is up the company to decide which approach is better suited for them. In the end, though, most of these companies are heading to full, or almost full, cloud deployment.”

May 072015

Usually you may want to trial out Google apps for work or Google apps for education before switching over fully. (Google offers a free 30 days trial for Google apps for work for 10 accounts . You can contact us if you want us to help you set up Google Apps for your domain).

During the period of trying out Google apps, you will most likely have to set up a dual delivery or split delivery to ensure you are receiving emails in both your current mail service as well as throught Google Apps.

This tutorial focuses on setting up email aliases (mail forwarders) for cPanel (Webmail) users. This is actually part of the five step process involved in setting up Google Apps on your domain, the steps are :

1. Sign up for Google apps for work (you can contact us to help you do this for FREE)

2. Verify your domain – view this tutorial on how to verify your domain on cPanel.

3. Add up to 10 user accounts on Google Apps

4. Create domain aliases (actually its mail forwarders) for the users (up to 10) – this is what this tutorial handles. If you want to create mail forwarders for a lot of emails then you should rather follow this tutorial – how to create multiple email forwarders on cPanel

5. Configure your MX record to enable dual delivery – view this tutorial on how to do this on cPanel

I assume you have completed steps 1, 2 and 3 above. Every account you create in Google apps has a default alias,  the email alias address for each is for example, the domain alias for albert@hapaweb .com is You will now have to add these alises to their corresponding accounts in cPanel. Follow the steps below to do this.

STEP 1: Log into your domain’s hosting cPanel via and click on Forwarders


STEP 2: Click on Add Forwarder.



STEP 3: Put the name of the email address you wish to forward from in the first blank field. For example: for, put albert in the first blank field.


STEP 4: Under Destination , select Forward to email address and enter the corresponding Google Apps email alias. and click on Add Forwarder


STEP 5: You should see the confirmation message.


STEP 6: Click on Go Back and then follow steps  2 to 5 for all your 10 account




Feb 192015

There are times you are unable to recalled your admin email address (username) or the password use for accessing your Google Apps admin panel. If you have access to to the domain’s DNS portal such as your hosting cPANEL, you will be able to recover the admin email address and reset the password. To do so, follow the steps below.

1. Go to
replace yourdomainname with your actual domain name, example

2. Enter an email address you have access to, this email address should not be on the domain you are working on.
3.  Click on the Continue with domain verification button

4. Copy the unique verification code which starts with the words google – see image below

5. Open another window or tab and navigate to the cPanel of your domain  and login



6. Once logged in click on Advance DNS zone editor



7.Under Add a Record, locate Type and select CNAME



8. Enter the following values:
Name: the string you copied in step 4
TTL : 3600

9. Click on Add Record



10. The record should be added to the list of existing records



11. Return to the tab or window where you started the verification process

12. Click on I’ve completed the steps above, continue button


13.  Depending on your host, it could take up to 48 hours for the changes to propagate, but for number hosts, this might take a few minutes.


14. You will receive an email in the mailbox of the email address you entered in step 2 (above) with a reset link

15. Click on the reset link



16. You would now see the email address which is the admin emails address for your domain (see arrow below)

17. Enter a new password in the fields provided and click on the Save new password button


18. Click on the Sign in to manage xxxx link


19. You will be automatically logged into your Google apps admin console (admin cPanel)



Feb 132015
To read this newsletter online click here.


It's time to go Google Apps for Work!

Are you tried of spam emails? Small mailbox size? Or cannot check your corporate emails on your phone or tablet? Then it's to go Google Apps for Work!

What is Google Apps for Work?

G Suite is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. It's simple to set up, use and manage, allowing you to work smarter — and to focus on what really matters.

More than five million businesses have made the move to Google Apps for Work. It's about helping employees work better together anyplace, anytime. G Suite includes secure, reliable workplace tools for email, chat, calendar, document creation, video sharing and project websites.

Run your business, not your email server.

Gmail for work offers 30 GB of storage per user, powerful spam filtering, BlackBerry and Outlook interoperability, and a 99.9% uptime SLA.

Email, IM, voice and video chat: Each user gets 30 GB of email and IM storage (50 times the industry average).

Anytime, anywhere access to your email: Gmail is securely powered by the web, so you can be productive from your desk, on the road, at home and on your mobile phone, even when you’re offline.

Sync with Android, iPhone & BlackBerry: Get the benefits of Apps on leading mobile platforms Search and find emails instantly: Spend less time organizing email and find emails quickly with Google-powered search for your inbox.

Get less spam: Powerful Gmail spam filtering helps you stay focused on what’s important.

We can help you.

Visit our website or call us on +233201713002 / +233208124614 / +233200447661 or +233208137081 to learn how Google Apps can work for your needs and get setup today.

The Hapaweb team

A G Suite and G Suite for Education (Formally Google for Education) (Formally G Suite (Formally Google Apps for Education)) partner.

Dec 092014

If you have recently made the switch from to Gmail, here’s how too import your old emails into Gmail:

  1. Open your Gmail account.
  2. Click the gear in the top right.
  3. Select Settings.
  4. Select the Accounts and Import tab.
    Accounts and Import tab
  5. In the Check mail from other accounts (using POP3) section, click Add a POP3 mail account you own.
  6. Enter the full email address of the other account, then click Next Step.
  7. Enter your password.
  8. Now you have a few options to choose from. Here’s our recommended settings:
    • Leave a copy of retrieved messages on the server – Check the box. Otherwise the emails in your other account will be deleted and you’ll only be able to access them in Gmail. Learn more.
    • Always use a secure connection (SSL) when retrieving mail – Keep checked. For some accounts, you may need to uncheck this option. Learn more.
    • Label incoming messages – Check the box if you’d like to easily see which emails in your inbox came from this account.
    • Archive incoming messages – Don’t check. Only check if you don’t want to see new messages from the other account in your inbox.
  9. Click Add Account
Nov 132014

I assume the following

  1. That you have already signed up for Google Apps (you can contact us if you want us to help you set up Google Apps for your domain).
  2. That you have verified your domain. See Google Apps: How to verify your domain name using cPanel if you have not done so.
  3. That you have set up domain aliases for your users in cPanel and created forwarders for each of these users – view this tutorial on how to do this.

To set up the dual delivery follow the steps below:

STEP 1: Log into your domain’s hosting cPanel via and click on MX Entry

google apps dual delivery cpanel 1

STEP 2: Select the Local Mail Exchanger radio button and click on the Change button

Selecting Local Mail Exchanger will PREVENT  the situation where internal emails (i.e emails sent from a user within your domain to another user within your domain) are NOT delivered to Google Apps email addresses.

google apps dual delivery cpanel 2

STEP 3: Add a new record that will ensure your emails are delivered to Google Apps.

In the Priority field enter a number which is at least one digit above the Priory value of your exiting record. In the image below. I am using ONE as the value for the Google record because the Priory value of the exiting record is ZERO.

Set the Google record (ASPMX.L.GOOGLE.COM) to a lower value (note that the higher the figure the lower the value i.e ZERO has a higher value than ONE) than that of the existing record makes the existing server the  primary sever to which mails are delivered to first and then forwarded to the Google server.

google apps dual delivery cpanel 4

STEP 4: Log in to your Google Apps admin console via

STEP 5: At the top right click on Setting (the 3 dots) and click on Setup

google apps dual delivery cpanel 5

STEP 6: Click on Gmail and then click on Set up Gmail.

google apps dual delivery cpanel 7

STEP 7: Select the Another server radio button and click on the Next button

google apps dual delivery cpanel 10

STEP 8: Click on Navigate to and click on Google Apps 

google apps dual delivery cpanel 11

STEP 9: Locate Gmail in the list of apps and click on it 

google apps dual delivery cpanel 12

STEP 10: Locate Hosts in the list and click on it 

google apps dual delivery cpanel 13

STEP 11: Click on Add route 

google apps dual delivery cpanel 14

STEP 11: Enter the name and IP address of your cPanel primary server (See Google Apps: How to verify your domain name using cPanel) and click on the save button

google apps dual delivery cpanel 15

Now your emails will flow both through your primary mail server (i.e cpanel’s webmail) and through Google Apps mail servers

Nov 132014

After signing up for Google, you will need to verify ownership of your domain

STEP 1: Log in to your Google Apps admin console via

STEP 2 Click on the Verify Domain button – see image below


STEP 3: Click on the Begin Verification button



STEP 4: Click on the Alternate methods tab


STEP 5: Select the HTML file upload button and click this HTML verification file link to download the file.



STEP 6: Log into your domain’s hosting cPanel via

STEP 7: Click on File Manager icon


STEP 8:  If the directory selection pop up box appears (it may not appear) select WebRoot(public_htm/www) and click the GO button.


STEP 9:  Ensure you are at public_html. Click on the Upload icon


STEP 10:  Tick the necessary boxes to ensure the file permission is set at 755


STEP 11:  Click on the Choose File button and then find the downloaded Google file


STEP 12:  Once the file is uploaded you will see the “complete” message


STEP 13:  Return to the Google apps admin console and click on the Verify button



Nov 112014

Google Education Go Digital HapawebForty schools have been invited for this year’s G Suite for Education (Formally Google for Education) (Formally G Suite (Formally Google Apps for Education)) workshop orgainsed by Google and Hapaweb Solutions .

The one day workshop will introduce participating schools to Google’s Education Go Digital (EGD) project as well as funding opportunities offered by Google for participating schools.

Each school will be represented by two participants, namely:

  • The Headmaster/Headmistress or his/her assistant and
  •  An ICT teacher with good internet usage skills

The date, time and venue of the workshop are as follows:

  • Date: Thursday 20 November 2014
  • Time: 8:00am – 4:00pm
  • Venue: Yegola Hotel, Near Ahodwo roundabout, Kumasi

The training programme will be made up of two main sessions. The morning session which starts at 8:00am will be for both headmasters/headmistresses and ICT teachers.

The afternoon session which starts at 1:10pm will be hands on technical training focused on the ICT teachers. However, interested headmasters/headmistresses with good internet skills may choose to stay and participate. The detailed programme has been attached to this letter.

Invited schools can confirm your participation by filling the registration form