Hapaweb Solutions

Apr 212017

Yesterday (Thursday, April 20) G Suite administrators from the nations companies, came together at the Google office, at Cedi House Financial Center to share ideas, learn of some of the recent updates of interest in G Suite and to arm themselves with industry best practices.

They appreciated first hand how recent additions to G Suite  such as Team Drive, Collaborative Inbox etc can ease administration as well as increase productivity for their users.  Some Security checks on ensuring G Suites continues to authenticate emails against spam and spoofing were some of the highlights.

Some of the prudent features for smoother running of businesses such as Calendar and Resource Sharing  came to the fore with highly intriguing insights and participation. Not to mention tips on doing email scheduling, and maintaining healthy mailbox size.

All in all it was knowledge sharing, networking and increased confidence for G Suite Admins.

Be on the lookout for the next G Suite Events by Hapaweb Solutions, Google Certified G Suite and G Suite for Education Partners.


Mar 202017

G Suite (Formally Google Apps) and Gmail do not provide a very clear way to forward Emails, from a particular account, to more than one. In order to accomplish forwarding Emails to multiple recipients, in Gmail, you will need to create a filter.

To create a filter to forward Emails to multiple accounts:

  1. Access your Gmail web interface (mail.google.com) and find the little gear in the top right-hand corner and left click it.
  2.  Left click on settings
  3. Find the blue navigation items, across the top, and click on “Forwarding and PO/IMAP”
  4. Click on the Add a forwarding address button
  5. Enter in the Email address that you would like to forward the Emails to
  6. Google will send a verification Email, to the address chosen, so you will have to log into the account you added and click the link in the Email to verify the Email address.
  7. Repeat steps 4 through 6 for all Email addresses you are forwarding to
  8. Access the settings again, with steps 1 and 2, but this time select the “filters” navigation item
  9. Click the link to “Create a new filter”
  10.  In the To field, fill in the Email address of the account you are forwarding Emails for (this would be the account you are currently logged in with)
  11.  Select the Forward it to: and choose your first address to forward the Emails to. Don’t worry, we will add the rest momentarily
  12. Click the link “Create filter with this search” and you will be returned to the filters main screen
  13. Repeat steps 9 through 12 to add in all the other Email recipients and keep all the settings the same

That’s it, you can now test your configuration by sending an email to the account you created the forwarding rules to and ensure that each recipient receives a copy.

Feb 012016

logo-blackAfter a long journey, I am happy to announce to you the opening of hapaSpace – a co working space in the heart of Kumasi. hapaSpace is located in the Dovewell building, where TV3 is located – opposite the STC station in Adum. The first phase of hapaSpace has been funded by Hapaweb Solutions. Our vision is to develop hapaSpace as Kumasi’s best co working space .

Over the next months we at Hapaweb Solutions and our partners will work hard in our quest to make hapaSpace like iSpace in Accra and KINU in Dar es Salaam so that hapaSpace will be a place in Kumasi for tech meet-ups, events, innovation competitions, workshops and webinars.
Our goal is to be more than a space to work, we want to build a physical community that provides IT start-ups, SMEs, Entrepreneurs and Social Enterprises relevant education, training and mentorship opportunities that are key to helping ideas and prototypes become viable products and services.

As we open today 1st February 2016, we want to express our profound appreciation to Fiifi Baidoo and the iSpace team for their support and advice in getting hapaSpace off to good start, words can not express how much we owe them. We strongly believe you too can help us achieve our goal of building a strong entrepreneurship hub in Kumasi. You can do so by either becoming a member of hapaSpace, by forwarding this message to your friends, attend our events or by simply passing by hapaSpace to say hi.

Thank you so much for being part of those who motivated us to get started…the journey has just began!

Dec 232015

My heart nearly jumped out of my chest! What is gone wrong? I just installed a plugin into my WP site and boom the admin screen went blank white. If you have a situation like that, do not panic. Thanks to http://jaredheinrichs.com/how-to-troubleshoot-wordpress-white-screen-of-death.html I was saved.

Follow the following steps if you are using a control panel.

1. Go to your cpanel and click on File Manager
2. Next, click ‘wp-content’ to open the folder
3. Rename “Plugins” Folder to “Plugins_Old”.
4. Create new empty folder called “plugins”
5. This will disable all the WordPress plugins.
6. Log into WordPress and verify that you no longer have the White Screen
7. Make sure all plugins are disabled.
8. Delete “plugins” folder you just created.
9. Rename “plugins_old” to “plugins”.
10. Log back into WordPress
11. Enable plug-ins one at a time to see which one was causing the issues.

By Gideon Brefo 


Jared 2009 ‘How to troubleshoot WordPress “White Screen” of Death.’ retrieved on 23/12/2015 from http://jaredheinrichs.com/how-to-troubleshoot-wordpress-white-screen-of-death.html/comment-page-1#comment-297191

Aug 272015

An earlier post consider  How to create a SPF record for a domain that uses Google Apps to prevent email spam and fraud. Another way to prevent spammers from sending emails from your address is by setting DKIM authentication—a slightly more involved process, though quite similar to SPF.Google recommends that you add DKIM authentication for each of your domains.

The first step in setting up DKIM authentication with Google Apps (which is detailed here by Google) is to log in to your Apps account.

Click Apps > Google Apps > Gmail

Scroll down to where it says “Authenticate email”

From the drop down list (assuming you have more than one domain associated with your account), choose the domain name for which you want to generate a new record. Then in the large gray box below, click the “Generate new record” link. A popup will ask you to choose a “prefix selector”, but just accept the default (“google”) option and click the “Generate” button.

You will now see a lot of information appear in the gray box that was empty before:


This strange looking information will help machines out on the internet to verify that any emails @ your domain name were actually sent by you.

You now need to update the DNS records for your domain. That’s a fancy way of saying that you need to make this DKIM information available on the internet.

How you set up DNS records will depend on your web hosting service, so you may have to contact your web host to get details about that. (Google has some general guidelines here.) If you are using CPanel, you can implement the following steps.

Firstly, for each domain that you have associated with your Apps account, log in to your CPanel account and choose the “Advanced DNS Zone Editor” option.


You’ll then see a small form something like this:


Into the “Name” field, paste google._domainkey.

In the “TTL” (meaning “time to live”) field, you can basically type any number, but a common one to use is “14400”. (This just tells computers around the world how long—that is, how many seconds—to store this information before checking that it is still current.)

From the drop down list, choose “TXT”.

In the “Address” field, paste the remainder of the DKIM record.


Now click the “Add Record” button, and you’re done with CPanel.

The last step is to return to your Apps account and turn on authentication. If you still have the original DKIM record page open, simply click “Start Authentication” at the bottom of the page.


Otherwise, once again click Advanced Tools and click the “Set up email authentication (DKIM)” link again, and choose the domain for which you just changed the DNS record. The page will indicate the status of the domain key for that domain.

Click “Start authentication”. It may take a while for the authentication process to be completed. It can sometimes take a day or two for your DNS records to be updated around the world, so if you get an error message, perhaps take a break and come back to this authentication step a little later.

And that’s it! Your emails are now more likely to reach their destination now, because they will be officially “signed” by your domain name. And spammers won’t be able to send out emails pretending to be you.

Another way to prevent spammers from sending emails from your address is by adding an SPF record to your domain—a slightly simpler process, but which has the same basic effect.

Jul 272015

About SPF Record

An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. It is as easy to adding as MX or A records in your DNS zone.

Why It Is Important?

Today, nearly all abusive e-mail messages carry fake sender addresses. Spammers send email from their mail servers but with your ‘domain’ as the sending email. The victims whose addresses are being abused often suffer from the consequences, because their reputation gets diminished and they have to disclaim liability for the abuse or waste their time sorting out misdirected bounce messages.

The purpose of an SPF record is to prevent spammers from sending messages with forged ‘From Addresses’ at your domain. Recipients can refer to the SPF record to determine whether a message purporting to be from your domain comes from an authorized mail server.

Setting SPF Record for Google Apps

How you set up DNS records will depend on your web hosting service, so you may have to contact your web host to get details about that. (Google has some general guidelines here.) If you are using CPanel, you can implement the following steps.

Login to your CPanel account and choose the “Advanced DNS Zone Editor” option.


You’ll then see a small form something like this:


Into the “Name” field, paste your domain name, followed by a dot. E.g.mysite.com..

In the “TTL” (meaning “time to live”) field, you can basically type any number, but a common one to use is “14400”. (This just tells computers around the world how long—that is, how many seconds—to store this information before checking that it is still current.)

From the drop down list, choose “TXT”.

Into the “Address” field, paste v=spf1 include:_spf.google.com ~all

You will end up with something like this:


Now click the “Add Record” button, and you’re done! You have now added an SPF record for your domain.

Jul 132015

There are times it does become necessary that as the Google Apps Adminstrator, you need to restore a user’s deleted Gmail or Drive files. I am referring to those Gmail mails which have been deleted for the Trash bin Drive files that have been permanently deleted.

The Google Apps admin console enables you to restore deleted Google Drive files or Gmail messages for one or more users for a date range you specify.

Note: If a user removes a file in Drive or deletes a message from the Gmail Inbox, the item moves to the Trash, where the user can easily recover the item. When the user or the system empties the Trash, this actually deletes the item. You can then restore the deleted item.

Here are some things to consider when restoring deleted data:


  • You can restore data for an individual user on that user’s detail page, or for up to 10 users on the Users list page.
  • You can select a date range to restore data from up to 25 days ago.
    • Note: The dates you select reflect the date the message was deleted.
  • If a user provides others with access to any Drive item, when you restore that item, the access is not restored. The user can re-enable access as needed.
    • Note: If your Google Apps account includes Drive storage quotas for users, you can’t restore a user’s Drive data if that user’s Drive is full.

To restore an individual user’s data:

1) Sign in to the Google Admin console.

2) Click Users.

3) Locate the user in the list and click their name to open their account page. Or, search for the user in the search box.

4) On the user’s account page, click Settings and choose Restore data.

5) Select the date range for the data you want to restore.

6) Select the type of data you want to restore: Drive or Gmail and click on Restore data


To restore data for multiple users:

  1. Sign in to the Google Admin console.
  2. Click Users.
  3. Click the image to the left of the name for each user whose data you want to restore.
    1. Note: You can select up to 10 users. If you select more than 10, the restore option disappears.
  4. Click on the three vertical dots (Settings) and choose Restore data.
  5. Select the date range for the files you want to restore.
  6. Select the type of data you want to restore: Drive or Gmail.
    1. Note: If you leave the date range fields blank or don’t select a data type, an error message appears.
  7. Click Restore Data.
  8. On the status screen, click Close.

To confirm that you successfully restored the items, check the user’s Drive folder or Gmail Inbox. Note that it can take up to one hour for restored messages or files to appear.

Jul 122015


This article is by  and reproduced from cmswire.com

Google Apps and Microsoft Office 365 are both cloud productivity platforms aimed at companies. But that’s where the similarity ends, especially in terms of user demographics.

Google App users tend to be younger and the companies for which they work tend to be younger and smaller, too, according to previously released analysis by BetterCloud. Office 365 users, on the other hand, tend to be more established companies with some legacy IT in the mix.

But both groups are powering to full cloud adoption at a surprisingly fast rate, according to that survey’s conclusion.

So … end of story. Or one would think.

But in a new survey, BetterCloud has unearthed additional differences between these two groups — and the platforms themselves.

As we will see, many of these differences are inherent to the platforms and to the demographics of the two user groups. However, in some cases, the differences are stark enough to make note of — including predictions about which platform large enterprises most see themselves migrating to in a full cloud environment.

More Productive, More Collaborative

For starters, organizations using Google Apps are experiencing cost savings of 41 percent while organizations using Office 365 experience cost savings of 27 percent.

The survey also found that 84 percent of enterprises using Google Apps experience increased collaboration compared to 72 percent of Office 365 enterprise organizations.

Other stats from the survey provide more insight into which type of company is using which platform.

For example, Office 365 organizations are more than four times larger and are five years older than Google Apps organizations, while Office 365 IT teams are five times the size of their Google Apps counterparts.

Another telling tidbit: 68 percent of Google Apps organizations roll out Google Apps all at once while 62 percent of Office 365 organizations choose a hybrid deployment strategy.

And now for the money data point:

Today, there are no large enterprises (defined as having 5,000+ employees) running 100 percent of their IT in the cloud on Google Apps or Office 365. But by 2026 those numbers are expected to increase to 74 percent and 57 percent, respectively.

An Interconnected Story

The stats make sense when you consider the history behind Google Apps and Office 365, BetterCloud CEO David Politis told CMSWire.

Google Apps is newer and companies that deployed it were newer and more inclined to put as much as possible in the cloud, he said.

Conversely the Office 365 users tend to have a strong legacy IT infrastructure that is still in use, so they are more gradually shifting to the cloud.

Ergo, users of Google Apps will experience greater cost savings, because moving to the cloud wholesale as they tend to do, is a cost-saving endeavor.

“Think about it. They are saving on licenses, on maintenance, on hardware even. Of course they are experiencing more savings,” he said.

Office 365 users are also experiencing savings but not to the same extent for that reason — they are still supporting in part the costs associated with legacy IT.

“The savings metric is directly correlated to the adoption and consumption of cloud savings,” Politis said.

The same logic explains why Google App users experience better productivity gains: they are using more of the technology, which is integrated.

Google Apps is the Winner?

As for the 74 percent of large enterprises that say they will be on full cloud deployment using Google Apps by 2026, versus 57 percent for Office 365, that has much to do with the Microsoft’s hybrid platform, Politis said.

“Once of the benefits of Microsoft is that it allows you to run in hybrid environment and does it in an elegant manner,” he said.

“The Google suite doesn’t have legacy technology – it is all-in for the users, or not.”

That is why, Politis said, he likes to describe the two companies this way: Google’s approach to the cloud is revolutionary and Microsoft’s is evolutionary.

“It is up the company to decide which approach is better suited for them. In the end, though, most of these companies are heading to full, or almost full, cloud deployment.”